Shipping & returns

This policy applies to orders placed on mizutea.ca. At launch, MIZU ships within Canada only [ZONES TO BE CONFIRMED, DEC-18], using the following carriers: [CARRIERS TO BE CONFIRMED].

Shipping

• Order preparation time: [PROCESSING TIME TO BE CONFIRMED], plus transit time [TO BE CONFIRMED];
• Shipping rates are calculated and shown at checkout before payment;
• An email with the tracking number is sent as soon as the order ships.

Taxes and duties: Canadian orders include GST and QST, calculated at checkout; no customs clearance or import duties apply to a shipment within Canada.

Returns

You may request the return of an item within 30 days of receiving it [TIMEFRAME TO BE CONFIRMED — COMMERCIAL POLICY]. The item must be new, unused and complete, in its original packaging. Some items are excluded for hygiene reasons, notably teas and food items whose packaging has been opened [LIST TO BE CONFIRMED].

To start a return, contact us at [email protected] (to be confirmed) or from your account page; we will send you the instructions and the return shipping address.

Once the return is received and inspected, the refund is issued to the original payment method within [X] days [TO BE CONFIRMED]. Except for a defective item or an error on our part, return shipping costs are your responsibility. Exchanges (for example, a different format or tea) follow the same conditions [EXCHANGE TERMS TO BE CONFIRMED].

Damaged or defective items

If an item arrives damaged or turns out to be defective, the legal warranty of quality and conformity applies. Contact us with your order number and, if possible, photos; we will make it right at no cost to you, by replacement or refund depending on availability.

Cancelling before shipment

You may cancel an order as long as it has not shipped, by writing to us or from your account; any amount paid is then refunded to the original payment method. An order that has already shipped is handled under the Returns section.